Complaints procedure

Whilst we aim to provide outstanding service, details of our complaints procedure can be downloaded here and our harassment policy can be downloaded here.  Please do contact Darren Burrows, the Senior Clerk if you require any further information via dburrows@oeclaw.co.uk  +44 (0)20 7583 2000.

In addition, The Office for Legal Complaints is empowered by the Legal Services Act 2007 to publish information on ombudsman decisions.  Further information in relation to those decisions can be found via the following weblink:

https://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman-decision-data

We hope that you will use our procedure. However, if you would rather not do so, or are unhappy with the outcome, you may take up your complaint with the Legal Ombudsman. You can write to the Legal Ombudsman at:

Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Website: http://www.legalombudsman.org.uk

Barristers at One Essex Court are regulated by the Bar Standards Board. Using the link below, you can search for barristers who are authorised to practise in England and Wales on the Barristers’ Register. It records their practising status and address, the reserved legal activities they are authorised to undertake and whether they have been the subject of any disciplinary findings.

https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html